Frequently Asked Questions
Information about returns, shipping rates, delivery, and problems with your order. If you have any questions about something not covered here, please feel free to send us a message or to email us directly at firstname.lastname@example.org.
How much does shipping cost?
Shipping prices are approximate and can vary, but here’s about what you can expect for shipping to U.S. locations:
- tshirts = $4.50
- hats, bags = $5
- hoodies = $7
- mugs = $7
- phone cases = $3.50
You can easily calculate shipping on any item once it’s been added to your cart.
Are there discounts on shipping for ordering multiple items?
Yes, definitely. Here are some examples:
- each additional tshirt = 70¢
- each additional hoodie = $1.80
Again, prices are approximate and can change, but you can always check shipping costs from your cart.
How long does delivery take?
Typically 5-7 business days from order, and occasionally up to 10 days. If it’s been longer than 10 days and you still haven’t received your items, please fill out a problem ticket and we’ll get you a status update.
How do I track my order?
Tracking information is automatically sent as soon as it’s available after your order is placed. If it’s been over 10 days and you haven’t received your order, please fill out a problem ticket and we’ll get you a status update.
It’s been over a week and I haven’t received my order.
Please fill out a problem ticket and we’ll get you a status update.
Where do your products come from?
We’ve partnered with an independent printer in Los Angeles right here in Cali that specializes in print on demand.
How do I cancel or change an order?
Unfortunately, because of the nature of print on demand, products are produced to order and are therefore non-refundable.
Cancellations or changes to an order are not possible once an order has gone into production. However, if a cancellation or change is possible, we’ll do everything we can to make it happen—but you’ll need to fill out a problem ticket as soon as possible.
During the Christmas season, no cancellations, changes, or address changes are possible.
What is your refund policy?
By default, because of the nature of print on demand, products are produced to order and are therefore non-refundable.
However, we will offer reprints or replacements for any faulty orders, though not refunds, and we will provide a refund if there are issues with the reprint or replacement.