OUR PRODUCT STATEMENT
ABOUT OUR SHIRTS & HOODIES:
Prior to January 2020, our shirts were printed on the Bella Canvas 3001 short-sleeved tee. (You can learn more about the Bella Canvas by watching this short third-party video.) If you’re interested in ordering our shirts on the Bella Canvas 3001, let us know.
As of February 2020, all our shirts are printed on PROCLUB® men’s heavyweight cotton tees.
All of our hoodies are printed on the Gildan G185 50/50 Heavy Blend.
ABOUT WEBSITE & SOCIAL MEDIA IMAGERY AND PRODUCT COLORS:
The shirts featured on our website and in our social media posts are a mix of past inventory, current inventory, and mockups. Unless specifically stated (such as in the PROCLUB® imagery, for example), the intent in our imagery is to feature the designs and *not* necessarily the brand of shirts.
We work hard to provide a printed product using the best technology available and that looks as close as possible to the ideal. However, the colors on the actual printed products may vary slightly depending on a variety of factors, such as material type and color, artwork colors, printing method, etc.
Delivery time includes PRODUCTION plus SHIPPING.
Production (or “fulfillment”) is the amount of time it takes to print your products and/or get your order in the mail. Production time is usually 1-3 business days, but can take up to 5 business days depending on product(s) ordered, what we have in stock, time of year, etc.
Shipping can be anywhere from 3-10 business days depending on things like product(s) ordered, time of year, and even the weather.
So how long will it take to get my stuff?
Delivery is usually 5-7 business days from the time of your order. However, while rare, delivery can sometimes take up to 10+ business days. If it’s been over 10 business and you still haven’t gotten your order, contact us and we’ll get you a status check.
We offer flat-rate standard shipping on all items (except for items that ship free, such as stickers) and use UPS and USPS exclusively. Shipping costs vary and may change from time to time, but here’s roughly what you can expect for U.S. shipping:
- tshirts = $5 for the first shirt, $2 for each additional shirt
- hats = $5 for the first hat, $2 for each additional hat
- flags = $7 for the first flag, $2 for each additional flag
- hoodies = $7 for the first hoodie, $3 for each additional hoodie
- stickers = free shipping
We also offer free shipping on all orders over $75.
We do not offer rush shipping options at this time.
Tracking information is automatically sent as soon as it’s available after your order is placed. If it’s been over 10 days and you haven’t received your order, please fill out a problem ticket and we’ll get you a status update.
Like we said above, delivery can sometimes take up to 10 business days or more. If it’s been longer than 10 days and you still haven’t received your stuff, just fill out a problem ticket and we’ll get you a status update.
Because of the nature of print on demand, cancellations or changes to an order are not possible once an order has gone into production. However, if a cancellation or change is possible, we’ll do everything we can to make it happen—but you’ll need to fill out a problem ticket as soon as possible.
During the holiday season (Nov-Dec), no cancellations, changes, or address changes are possible.
REFUNDS: By default, all sales are final and non-refundable.
EXCHANGES: Because of the nature of print on demand, all sales are final and non-exchangeable. However, we will offer reprints, replacements, or exchanges if:
- your items are defective or damaged because of production errors
- you received the wrong item
- you didn’t receive the item you ordered
If there is an issue with a reprint, replacement, or exchanged item, a refund rather than another exchange may be issued.
Please also note that we are not responsible for items that are lost, damaged, or stolen during shipment or after delivery (see our Terms & Conditions).
We’ve partnered with three different providers for most of our products:
•tshirts are from PROCLUB® in Los Angeles and printed by Slap It On Tees right here in SLO County in the 805
•flags and similar items are provided by de la Riva Brands, also here in SLO County in the 805
•hoodies, accessories, stickers, and interiors are provided by third-party partners at different locations in the U.S.